Urgent appointments
If you have an urgent problem every effort will be made for you to be seen on the same day. Please ring from 08:00 but it may not be possible for you to see the doctor of your choice and you may have to wait. The earlier you make your request for an appointment the easier it is to fit you in!
Routine appointments
To request a routine appointment in the next 7 days:
- use our appointment request form, Monday to Friday 7am to 4pm. We will respond within 4 hours during opening times
- phone us on 01623649528 , Monday to Friday from 8am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
- use your NHS account to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
SystmOnline
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are too ill or too disabled to attend surgery you may request a home visit. Please request these before 10:00. You will be phoned by our Nurse Practitioner or one of the doctors to assess the urgency and appropriateness of your request. (Home visits take three times as long as surgery consultations). Please do not ring before 8.30am. It will not enable you to be seen any earlier and will only delay the doctors in their efforts to get to work. We do not usually visit after evening surgery because of safety concerns. If you request a late visit the doctor on call will ring you back to discuss your condition.
Extended Access
Millview Surgery work in collaboration with Roundwood Surgery, Acorn Medical Practice, Churchside Medical Practice and Forest Medical Practice to provide GP Appointments
Monday to Friday 8am-8pm and Saturday 8am-12pm.
This means if you require a non-emergency, pre-booked, doctors appointment when we are not open you may be able to see a GP at one of the practices listed above.
You can book these appointments in advance by contacting the practice you are registered with.
Telephone Consultations – GPs, Nurse Practitioner and Nurses
Please note that there are a number of telephone appointments available after morning surgery. To book one of these consultations please telephone reception and the medical professional will ring you back around midday.