1a Goldsmith Street
Mansfield
Nottinghamshire NG18 5PF

Telephone: 01623 649528     Fax: 01623 624595

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Surgery

Facilities
These facilities are modern and provide: 
Wide doors giving easy access for wheelchairs
Toilet facilities for the disabled, as well as ladies and gents
Loop system available throughout the building for the hearing impaired
Baby changing facilities
Pram & Pushchair area in the front porch

Large pleasant waiting room including:
Touchscreen to automatically mark your arrival
Patient Call display board
Play area for children to make their wait less boring.
Large selection of Health Promotion Information leaflets
This month's Health Promotion Display

Car park with exit/entrance onto Layton Avenue for patients attending surgery with marked spaces for the disabled.

Receptionists
Your first point of contact with the practice and the Primary Care Health Team will be the reception desk. We are proud of the eight capable, well trained and friendly staff who are your first contact.
 
Remember our telephone number:

MANSFIELD 649528

Satisfaction 
We all want satisfaction!
All the members of the Primary Care Team want you to get the maximum benefit from your consultations. You may find it helpful if you write down the matters which you wish to be covered, so that nothing is forgotten. Also, if you don't understand.....please ask for an explanation.

Chaperone
Please note if you are having an intimate examination a chaperone can be provided.  This service is available to both male and female patients.  Please ask a member of staff for details.

Privacy
Our reception is an open counter, but if you need to talk to the receptionist confidentially, she can arrange this for you.

Everyone working for the NHS has a legal duty to keep information about you confidential.

Complaints
The practice has a written complaints procedure. If you need to complain please ask for a complaint form. When your complaint is received the Practice Manager will acknowledge this and arrange a meeting to discuss same. If we cannot resolve the matter you should contact:-
Ashfield & Mansfield District PCT 
Ransom Hall
Southwell Road West
Rainworth 
Mansfield 

Notts
NG21 0ER

Suggestions and Improvements
We would appreciate your comments.  Please complete a suggestions form and place it in the box on reception.  Responses to your suggestions will be listed in the patient newsletters.


© Millview Surgery 2004

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